Returns, Refunds & Cancellations Policy
This Returns, Refunds, and Cancellations Policy applies to all purchases made through The Jewellery Effect. Please read carefully before making a purchase.
Refunds
Manufacturing Defects
If you believe your item has a manufacturing defect, please notify us within 7 days of delivery. Once inspected and confirmed, we will gladly offer a replacement or full refund. The item must be returned unused, in its original condition, and in the original packaging.
Cancellations
Because we begin crafting or processing your order shortly after it’s placed, cancellations are only possible before production begins. If you wish to cancel, please contact us immediately. If production has not yet started, we may approve a full refund.
How to Cancel
To request a cancellation, contact our customer service team at our contact page with your order number and reason. We’ll confirm whether a cancellation is possible and guide you through the next steps.
Returns & Exchanges
- No refunds will be processed under any circumstances. We only allow for exchanges.
- No returns or exchanges are permitted on SALE items.
- No returns or exchanges are permitted on Sunglasses.
All products are carefully inspected before being shipped. If you receive a defective or incorrect item, you must notify us within 3 days of receipt. We will then arrange for collection of the item and delivery of a replacement or the correct item at no extra cost to you.
For exchanges due to an incorrect product selection, design, or size, you will be fully liable for all shipping charges.
If unsure about a product, please email us or DM us on Instagram for actual product photos before purchasing.
Please Note: We will not accept any exchanges (whether incorrect or defective) if the item has been damaged, worn, or removed from its original packaging.
Special Product Conditions
Earrings
For hygiene reasons, earrings may not be exchanged once worn.
Rings
No exchanges will be allowed for purchasing the incorrect ring size, as a sizing guide has been provided on the website. If unsure, please contact us for assistance before making a purchase.
Sunglasses
No returns or exchanges are permitted on sunglasses. Only one pair is available per design.
Defective Products
A “Defective Product” is one that contains a material imperfection in the manufacture or design, making it less acceptable, useful, or safe than reasonably expected. Our stainless steel range is tarnish-resistant and should not tarnish with proper care.
Return Process
How to Return
Please contact us with your order number and reason for return. We’ll issue a return authorisation and provide detailed instructions. Once we’ve received and inspected the item, your exchange will be processed within 14 business days.
Exchanges
We don’t offer direct exchanges. To swap an item, kindly return it for review and place a new order for your preferred piece.
Shipping Costs
Return Shipping
You’ll be responsible for return shipping costs unless the return is due to a confirmed manufacturing defect or an error on our part.
Original Delivery Fees
Please note that original shipping charges are non-refundable, except in cases where a manufacturing fault or error on our part is confirmed.
Need Assistance?
If you have any questions about refunds, cancellations, or returns, please contact us directly at our Contact Us page.